Effective Date: March 3, 2025
Neelcamp ("Company," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using Neelcamp, you agree to the collection and use of information in accordance with this Privacy Policy.
At Neelcamp, we collect various types of personal and non-personal information to provide you with an optimal experience. The information we collect includes:
When you interact with us or our services, we collect personal information that you provide voluntarily, such as:
We also collect information automatically when you visit our website or use our services. This includes:
If you create an account as a Provider (businesses, instructors, or other service providers), the personal information we collect may include your name, email address, phone number, address, and additional professional details such as:
We may also obtain information about you from third-party services with your consent. This could include:
If you sign up using your social media profiles (e.g., Facebook, Google), we may collect information from those accounts, such as your public profile, email address, and preferences.
We may use third-party analytics services, such as Google Analytics, and Posthog, to monitor and analyze web traffic and trends. These services may also use cookies to collect information about your interactions with our website. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
The information we collect helps us provide and improve our services, and also enables us to communicate with you more effectively. Below are some of the ways we use your data:
We use your information to process registrations, fulfill orders, and manage your account. This includes sending booking confirmations, invoices, and notifications about your activities on the platform.
We analyze usage data to optimize our website, app, and services. This helps us provide a better experience by identifying issues and refining features.
We may use your information to send promotional emails, newsletters, event updates, and notifications regarding changes to our terms of service or privacy policy. You can opt out of these communications at any time.
By collecting preferences and usage patterns, we tailor the content, advertisements, and offers you receive, so they are more relevant to your interests. We may use tools like Google Ads and remarketing to display ads relevant to you.
We may use your information to prevent fraud and protect your personal information from unauthorized access.
We understand the importance of your privacy and are committed to not selling, renting, or sharing your personal information with third parties except in the following cases:
We may share your information with trusted third-party companies and individuals who perform services on our behalf, such as:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including compliance with a legal obligation, court order, or governmental inquiry.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide notice of such a transfer and give you an option to opt out if the new entity's privacy practices differ from those outlined here.
We may share aggregate, non-personally identifiable information with our partners and advertisers for marketing and analytical purposes. This data may be used to measure the effectiveness of our advertisements or promotions.
You have several rights regarding your personal data, depending on your jurisdiction. These include:
You can access, review, and update the personal information you have provided to us through your account settings. If any information is incorrect or incomplete, you can request that we correct or update it.
You have the right to request that we delete your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes (e.g., maintaining records for billing or legal compliance).
You can opt out of receiving promotional emails by following the unsubscribe instructions provided in the email or by contacting us directly. Please note that opting out will not affect transactional communications (e.g., account updates, camp reminders).
You can manage your cookie preferences via your browser settings. Disabling cookies may impact the functionality of certain features on our website or services.
We take the security of your personal data seriously. To protect your data, we implement the following:
Cookies are small files stored on your device that help us recognize you when you return to our website. These cookies allow us to track site usage and preferences. You can choose to disable cookies through your browser settings, but this may limit the functionality of certain features.
We also use web beacons, pixel tags, and other tracking technologies to collect information on how you interact with our website. This data is used to analyze trends and improve user experience.
We may use third-party analytics services, such as Google Analytic and Posthog, to help us understand how users engage with our site. These services may collect data like IP addresses, browser types, and pages visited. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe your child has uploaded personal information without your consent, please contact us via the ‘Contact Us’ section. We will delete the information and, if applicable, terminate the child's account, unless required by law to retain it.
We will retain your personal data for as long as your account is active or as necessary to provide you with services. If you request the deletion of your account or personal data, we will remove it, unless retention is required for legal, regulatory, or business purposes.
Your personal information may be stored and processed in countries other than the country where you reside, including the United States or other jurisdictions where our third-party service providers are located. By using our services, you consent to the transfer of your data to these locations.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
By using Neelcamp, you acknowledge that you have read and understood this Privacy
Policy and agree to our collection and use of your data as described.If you have any
questions about this Privacy Policy, your data rights, or any concerns regarding our
practices, you may contact us at:
support@neelcamp.com
This Service Provider Agreement ("Agreement") is entered into by and between
Neelcamp, a company organized and existing under the laws of United States, and the
individual or entity ("Service Provider" or "Provider") that has signed up and agreed to
provide services through the Neelcamp platform.
This Agreement sets forth the terms and conditions under which the Service Provider
will provide services via the Neelcamp platform ("Platform"). By using the Service, you
confirm that you have read, understood, and agree to this Service Provider Agreement,
our Privacy Policy, and Terms of Use. Neelcamp may update these terms at any time
and will notify you of any changes.
As a Service Provider, you will offer specific services related to camps, classes, programs, or other related offerings ("Services") on the Neelcamp Platform. These services will be described in detail on your profile or through the listings you create.
The Service Provider agrees to:
The Service Provider agrees to update their availability and pricing on the Platform in a timely manner. If a service or activity becomes unavailable, the Service Provider must notify Neelcamp promptly.
Neelcamp may charge a service fee for each booking made through the Platform. The specific fee structure will be outlined in your account dashboard or the platform’s fee schedule.
Payments for services will be processed through Neelcamp’s third-party payment processor. The Service Provider agrees to accept payment via these platforms. Neelcamp will transfer the agreed-upon service fee to the Service Provider, minus any applicable platform fees, taxes, and charges.
The Service Provider must ensure that any necessary invoices for services rendered are submitted via the Platform in a timely manner. Neelcamp will process the payments on a regular schedule.
Refund policies will be determined based on your individual service offerings and may be subject to the Neelcamp’s guidelines. Neelcamp will help manage refunds if necessary, as detailed in the Platform’s cancellation policy.
The Service Provider agrees to comply with all local, state, and federal laws, including those related to consumer protection, data privacy, and health and safety. The Service Provider is responsible for obtaining all necessary permits, licenses, or certifications for their services.
Service Providers are required to maintain adequate insurance coverage for the services they offer through the Platform, including but not limited to liability insurance that covers any potential risks or injuries associated with the services.
Neelcamp reserves the right to request background checks and other verification processes for Service Providers and their staff as part of the registration and ongoing participation in the Platform.
All content, including images, text, and videos, submitted by the Service Provider to the Platform for listing purposes remains the property of the Service Provider. However, by submitting content to Neelcamp, the Service Provider grants Neelcamp a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content as part of its platform for promotional and business purposes.
Neelcamp retains all rights, title, and interest in and to the Platform, including its design, functionality, trademarks, and any other proprietary intellectual property. The Service Provider may not use any of Neelcamp’s intellectual property without express permission.
This Agreement will begin on the date you register as a Service Provider on the Platform and will continue in effect until terminated by either party.
Neelcamp reserves the right to terminate or suspend any Service Provider’s account at any time for any reason, including but not limited to, violations of this Agreement, fraudulent activities, or non-compliance with the Platform’s terms.
The Service Provider may terminate this Agreement by deactivating their account on the Platform. However, any ongoing bookings or services will still be governed by this Agreement until completed.
Neelcamp will handle the personal data of Service Providers and participants in accordance with its Privacy Policy. The Service Provider agrees to only use personal information provided through the Platform for the purpose of delivering services and not to disclose or misuse such information.
The Service Provider agrees to comply with all applicable data protection laws and to maintain the confidentiality and security of any personal data shared through the Platform.
The Service Provider agrees to indemnify, defend, and hold harmless Neelcamp and its affiliates, officers, employees, and agents from and against any claims, liabilities, losses, or expenses arising from the Service Provider's breach of this Agreement, negligence, or failure to comply with applicable laws.
Neelcamp’s liability to the Service Provider will be limited to the total amount of fees paid to the Service Provider through the Platform for the specific service or transaction giving rise to the liability.
In the event of a dispute, the Service Provider agrees to resolve the matter through binding arbitration. Any claims, disputes, or controversies arising under or in connection with this Agreement will be resolved through arbitration in Texas, and the arbitrator’s decision will be final.
This Agreement will be governed by and constructed in accordance with the laws of the United States without regard to its conflict of law principles.
Neelcamp will not be held responsible for any delay or failure in performance due to events beyond its control, including natural disasters, acts of government, or any other unforeseen event.
Neelcamp reserves the right to amend this Agreement at any time. Service Providers will be notified of such changes, and continued use of the Platform constitutes acceptance of the updated terms.
If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.
By accepting this Agreement, you acknowledge that you have read, understood, and agree to be bound by its terms.